FAQ

SCHOOL, VIRTUAL & STUDIO 44 PROGRAM

How do I register more than one participant at a time?


Scroll down to the very bottom of the registration page and increase the ‘quantity’ to the number of participants you would like to register. Proceed to enter registration information as usual.




I cannot find my child’s school online, what do I do?


Please enter the address and/or postal code of your child’s school here: school map. If you still cannot find your child’s school, please email manager@artshine.ca.




Online registration has closed for a school program/workshop. Can I still register?


Please refer to our policies page for more information regarding late school program and Studio 44 workshop registration.




Why am I being charged an additional fee for registering my child for a school program?


This is a late registration fee that is charged for all registrations that occur after online registration has closed. This fee is charged for the extra time required for our office and your child’s school to complete a manual registration.





ARTSHINE IN A BOX

I received this month’s box but did not get the video link and password emailed to me. Where can I find this information? question?


The video link and password are now included on the project guides.




How do I cancel my subscription?


Please login to your account to cancel your subscription or wait for the reminder email to do so. Cancellation requests made after the auto-renew period will not be accepted, however you may email subscriptions@artshine.ca to request an appeal. We cannot guarantee that your subscription will be cancelled before the new renew period is over.




Will I be reminded to continue or cancel my subscription before it auto-renews?


Yes, you will receive a reminder email 3 days before your subscription is set to auto-renew. At this time, you can choose to continue or cancel your subscription.




Do you offer local pick-up?


At this time, we do not offer local pick-up.




I ordered the Elementary box for my child but the projects are too difficult/I ordered the Kinder box for my child but the projects are not challenging enough. How can I change my subscription?


Please email subscriptions@artshine.ca with your age-change request.




How do I change the address my subscription gets mailed to?


Please login to your account to change your contact information or email subscriptions@artshine.ca.




Our box arrived crushed and/or with broken supplies. What should we do?


Please email subscriptions@artshine.ca. Please provide additional information and/or photos in your email, if possible, so that we can share with our shipping company.





CAMPS

How do I register more than one participant at a time?


Scroll down to the very bottom of the registration page and increase the ‘quantity’ to the number of participants you would like to register. Proceed to enter registration information as usual.




I cannot find my child’s school online, what do I do?


Please enter the address and/or postal code of your child’s school here: school map. If you still cannot find your child’s school, please email manager@artshine.ca.




Online registration has closed for a school program/workshop. Can I still register?


Please refer to our policies page for more information regarding late school program and Studio 44 workshop registration.




Why am I being charged an additional fee for registering my child for a school program?


This is a late registration fee that is charged for all registrations that occur after online registration has closed. This fee is charged for the extra time required for our office and your child’s school to complete a manual registration.





BIRTHDAY PARTIES

Is there an extra charge for having the instructor come to the location of the birthday party?


There may be a travel fee if an Artshine instructor is not available in your requested party area.




Do you have a space available that we can use to host the birthday party?


Yes, Artshine’s Studio 44, located in Kitchener, can be booked, subject to availability. If available, you will recieve 1 hour free. Additional time may be booked for an additional charge.




What if there are less than 10 children in attendance?


The base price of $199.50 + HST remains the same for parties of less than 10 children.




What is the maximum number of children that we can invite for a birthday party?


We can accommodate a maximum of 20 children per party at your home/location of choice and a maximum of 10 children per party at Studio 44.




Is there an option where we provide the supplies and Artshine provides the instructor?


No, there is no option for booking only an instructor.




Do you offer virtual birthday parties?


Yes, we do! Please include that you would like a virtual party in your booking request. Additional supplies shipping fees may apply.





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