Policies

Artshine School Programs

Artshine School Programs

Refund Policy: All school program registrations are final sale. Refunds will not be issued.*

Late Registration: Late registrations will be accepted up to the third week of a multi-week program, provided there is space in the class. Late registrations will be pro-rated. A $25.00 late registration fee will be applied to all late registrations. Please note that a late registration constitutes any registration that occurs after online registration has closed.

Snow Day/School Strike/School Closure Policy: Lunchtime classes will be rescheduled. After-school classes will be issued a “Snow Day/School Strike/School Closure” coupon, which can be used when registering for future Artshine classes. The coupon will be worth the value of the cancelled class. The coupon will be valid for 1 year from the date of issue.

Missed Classes: No refunds, discounts on future registrations, or make-up classes will be offered for missed classes.*

Cancelled Classes: Artshine reserves the right to cancel classes at any point in time, for reasons that include but are not limited to: low enrolment, class conflict, and instructor conflict. Classes cancelled by Artshine will be re-scheduled, issued a credit for a future class, or refunded at the discretion of Artshine.

 

*Subject to the discretion of the Artshine Office. Refund requests will be assessed on a case-by-case basis. Approved refunds will be less a 10% administration and merchant processing fee.

Artshine Virtual Workshops (After-School & Studio 44)

Refund Policy: All virtual workshop registrations are final sale. Refunds will not be issued.*

Late Registration: Late registrations will not be accepted.

Late Entrance to Class Policy: Following the initial ‘Welcome’ email, Artshine does not send out class reminder emails. As such, it is your responsibility to be prepared for class and enter the virtual room on time for your scheduled workshop. Artshine is not responsible for late entry into a Zoom workshop. Refunds will not be issued for late entry.*

Missed Classes: No refunds, discounts on future registrations, or make-up classes will be offered for missed classes.*

Lost Internet Connection (by the participant): Artshine is not responsible for lost internet connection caused by the participant. Refunds will not be issued for lost internet connection.*

Lost Internet Connection (by Artshine): If Artshine loses the internet connection, the instructor will do everything possible to re-instate the Artshine virtual class and resume the project. If the internet is disconnected longer than anticipated, the instructor will either send a review of the class to the participants, with photos and directions for finishing up OR will ask to spend additional time the following week to complete the project. Refunds will not be issued for lost internet connection.*

Missing Supplies: Artshine supplies are pre-shipped via Canada Post. Due to changing delivery standards that are out of Artshine's control, your supplies may arrive late. If you have not received your supplies 3 days before your Artshine class begins, please email manager@artshine.ca

Cancelled Classes: Artshine reserves the right to cancel classes at any point in time, for reasons that include but are not limited to: low enrolment, class conflict, and instructor conflict. Classes cancelled by Artshine will be re-scheduled, issued a credit for a future class, or refunded at the discretion of Artshine.

 

*Subject to the discretion of the Artshine Office. Refund requests will be assessed on a case-by-case basis. Approved refunds will be less a 10% administration and merchant processing fee. Shipping fees cannot be refunded.

 

Studio 44 Workshops – In-Person

Refund Policy: All Studio 44 workshop registrations are final sale. Refunds will not be issued.*

Late Registration: Late registrations will not be accepted.

Inclement Weather Policy: Studio 44 workshop classes that are cancelled by Artshine will be issued an “Inclement Weather” coupon, which can be used when registering for future Artshine workshops. The coupon will be worth the value of the cancelled class. The coupon will be valid for 1 year from the date of issue.

COVID-19 Health & Safety Policy: All participants must follow building and space-specific policies and protocol. In-person workshops will be open to those ages 12 and up, unless otherwise specified - please check individual registration pages for details. All participants must wear a mask at all times. All participants must be fully vaccinated (two doses plus 14 days) in order to attend the class(es) and provide proof of vaccination along with matching ID prior to entering the building. Exceptions will not be made to any of the above.

Missed Classes: No refunds, discounts on future registrations, or make-up classes will be offered for missed classes.*

Cancelled Classes: Artshine reserves the right to cancel classes at any point in time, for reasons that include but are not limited to: low enrolment, class conflict, instructor conflict, and inclement weather. Classes cancelled by Artshine will be re-scheduled, issued a credit for a future class, or refunded at the discretion of Artshine.

 

*Subject to the discretion of the Artshine Office. Refund requests will be assessed on a case-by-case basis. Approved refunds will be less a 10% administration and merchant processing fee.

Artshine Scholarships

Registration: Congratulations on receiving a scholarship for an Artshine program! Artshine scholarships award your young artist the opportunity to take part in an Artshine in-person or virtual program free of charge. Please fill out the scholarship form and send it back to your school or to manager@artshine.ca

Cancelled Classes: Artshine reserves the right to cancel classes at any point in time, for reasons that include but are not limited to: low enrollment, class conflict, and instructor conflict. Scholarship participants will not receive a refund or credit of any kind to use towards a future program registration.

Birthday Parties

Booking Policy: Birthday party requests must be made a minimum of 2 weeks in advance. A travel fee may be charged if there is not an Artshine instructor available in your requested area. Payment is due in-full 1 week prior to the birthday party. An email will be sent regarding payment. In cases where payment is not received 1 week prior to the party date, the party will be cancelled by Artshine. Accepted forms of payment include MasterCard, Visa, or E-transfer.

Cancellation Policy: Birthday party cancellations must be made a minimum of 48 hours in advance. Full refunds, less a $25.00 administration and merchant processing fee, will be issued for requests made a minimum of 48 hours in advance. If a virtual party has been selected and supplies have already been mailed out, the refund will also be less the supply and shipping charges. Cancellation requests made less than 48 hours in advance will not be refunded.

Studio 44 Rental Policy: Artshine is excited to announce that birthday parties may be held at Studio 44 (located at 44 Gaukel Street, Kitchener). A complimentary 1-hour art project time slot may be requested at the time of party booking, subject to availability. Additional time may be added to your Studio 44 booking for an extra charge (i.e. if you also wanted to do cake and presents at Studio 44). Studio 44 can accommodate a maximum of 10 participants. A $25.00 + HST cleaning fee will be added to all Studio 44 bookings.

Virtual Party Option: A virtual birthday party, via Zoom, may be requested at the time of booking. Art project supplies can be mailed to the party host’s house for distribution or can be mailed to each individual party-goer’s house. Additional shipping fees will apply. 

 

Team Building

Booking Policy: Team building requests must be made a minimum of 2 weeks in advance. A travel fee may be charged if there is not an Artshine instructor available in your requested area. Payment is due in-full 1 week prior to the team building event. An email will be sent regarding payment and an invoice will be issued. Accepted forms of payment include credit card, e-transfer, or cheque mailed to the Artshine office.

Cancellation Policy: Team building cancellations must be made a minimum of 3 business days in advance. Full refunds, less a $25.00 administration and merchant processing fee, will be issued for requests made a minimum of 3 business days in advance. If a virtual team building event has been selected and supplies have already been mailed out, the refund will also be less the supply and shipping charges. Cancellation requests made less than 3 business days in advance will not be refunded.

Virtual Team Building Option: A virtual team building workshop, via Zoom, may be requested at the time of booking. Art project supplies can be mailed to the business’ office for distribution to participants or can be mailed to each individual participant’s house. Additional shipping fees will apply.

 

 

Artshine Camps

Cancellation and Refund Policy: Refunds will not be issued.

Late Registration: Late registrations to Artshine camps will not be accepted.

Missed Camp Days: No refunds, discounts on future registrations, or make-up classes during another camp day/week will be offered for missed camp dates.

Cancelled Camps: Artshine reserves the right to cancel camps at any point in time, for reasons that include but are not limited to: low enrolment, camp conflict, and instructor conflict. Camps cancelled by Artshine will be re-scheduled, issued a credit for a future class, or refunded at the discretion of Artshine.

Returning to Lockdown: In the event Ontario/Kitchener-Waterloo returns to a state of lockdown and Artshine is unable to run camps in-person, we will continue to offer summer camps online/virtually via Zoom. All supplies will be pre-shipped to your home. Camp hours will remain the same as originally stated. Refunds will not be issued.

 

Artshine in a Box

Subscription Cut-Off Date: The last day to order Artshine in a Box and receive it the same month is the 5th day of the month (i.e. to receive the June box, your order must be received by June 5th). Subscriptions placed after the 5th day of a given month will receive the next month’s box (i.e. orders placed on September 7th will receive the October box).

Subscription Cancellation and Refund Policy: Artshine in a Box subscriptions auto-renew. You will receive an email approximately 3 days prior to the auto-renew date asking if you would like to cancel or renew your subscription. If you are having trouble cancelling your subscription, please email subscriptions@artshine.ca for assistance. Cancellation and refund requests made after the auto-renew period will not be processed.*

 

*Subject to the discretion of the Artshine Office. Refund requests will be assessed on a case-by-case basis.

Shipping Policies

Shipping Timeline: Artshine in a Box subscription, premium, and seasonal orders will be shipped once per month, following the 5th day of the month. Artshine virtual workshop kits will be shipped once per month, approximately 1 week prior to the start of class. Tracking numbers are not available for orders at this time. Please allow 3-7 business days for delivery, as our shipping partners are experiencing delays due to COVID-19. Please contact manager@artshine.ca if you believe you should have received a delivery and did not.

Shipping Refunds: Refunds will not be issued on orders due to delivery issues or delays. Please contact manager@artshine.ca if you believe you should have received a delivery and did not.

Gift Certificates and Gift Cards

Gift certificates and gift cards are final sale, non-refundable, and have no cash value

Gift certificates and gift cards will not be honoured beyond their listed expiry date